I was having my car serviced at the Lynnwood, WA Mercedes dealer last week and I remembered that I didn`t include a "do not wash" sign in the car and forgot to tell the service manager not to have the car washed.
I just spent two days on paint correction a few weeks ago and immediately thought about all those dirty wash buckets and the scratches I`d get on my paint. I called the dealer immediately and he informed me that the car was ready to pick up and had just been washed...
I could have kicked myself...
When I got the car back I noticed several random deep scratches on the car. Needless to say, when I got an email asking me for comments on my service I mentioned the car wash issue.
The dealer called today and offered to have the paint corrected through their detailer, Metropolitan Detail in Lynnwood, WA. I called and talked to John at Metropolitan and he talked to me about their work. It sounds like he knows what he`s doing so I`m bringing the car in on Friday.
Just wanted to point out that sometimes dealers go out of their way to make things right and that the dreaded "dealer wash" doesn`t have to turn out bad. I`ll let you know how the detail works out on Friday.
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