From the course: Navigating Employee Relations as an HR Professional

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Close your eyes and imagine that you're driving through the mountains on a beautifully sunny day. Your mission, get to the lookout point. Up ahead, there's signage for a tunnel. The tunnel does not appear on the map you're traveling with, which means you are not prepared for what's ahead. Not only that, you're unsure of what's on the other side of the tunnel. As you exit, there are turns that you were not aware existed. What do you do? Do you, A, maintain your course with the hopes of reaching the lookout point? Or do you, B, set out on an adventure? You choose B, exit the tunnel and take on adventure but you quickly realize that by exploring options, you deviate from your intended path and head in an unintended direction when all you wanted to do was reach the lookout point. Employee relations can take you down unintended paths. In a few minutes you'll have a three-step method to assist with maintaining order and staying on course. Despite unexpected distractions, let's not make it…

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